Our car rental company maintains a strict no return policy once a vehicle has been rented out. This means that once the rental period begins, the vehicle cannot be returned before the agreed-upon end date. We enforce this policy to ensure fairness and consistency in our operations, as well as to effectively manage our fleet and provide reliable service to all customers.

In the event that a customer needs to extend their rental period, they can do so by contacting our customer service team, subject to availability. However, additional charges may apply for any extended rental days. Similarly, if a customer wishes to cancel their reservation, they must contact our customer service team, and cancellation fees may be incurred depending on the timing and terms of the cancellation.

While our no return policy is generally firm, we understand that exceptional circumstances may arise. In such cases, customers are encouraged to reach out to us for assistance. We strive to accommodate our customers' needs to the best of our ability while upholding the integrity of our rental policies.

• Guests can add up to eight additional drivers. 

• Additional drivers must pass our verification process to be added to a trip. 

• You can cancel most trips yourself without contacting Turo.

• All cancellations are effective immediately

• Once you cancel, you’re no longer authorized to receive or drive the car.

You must be at least 21 years of age to rent from us. You must not have any severe moving violations and/or DUI cases on your record. If so, there is a possibility your rental agreement and or reservation will be denied. If you are under the age of 25 you may inquire with us for more information.

Turo accepts only the following payment methods issued in the primary guest’s name: 

• Most credit cards issued by major financial institutions, including American Express and Discover

• Non-temporary debit cards with a Visa or Mastercard logo that are linked to a checking account. (Includes debit cards from online banks, such as Chime, Ally, and othersDoesn’t include reloadable debit cards such as Simple, Chase Liquid, or EDD) 

• Revolut card (No other prepaid cards)

• Apple Pay on mobile devices in all locations 

• Google Pay on mobile devices in Canada and the US 

It depends on the car you select: some come with unlimited miles, and others have a limit of 200 a day.

We charge the full amount of the rental in advance or on the day of the rental. Once a vehicle is reserved we are not allowed to rent the vehicle during the days of your rental period. If you cancel early you will be given a credit for future rentals in the amount of days left during your rental period.

The refueling charge for a rental will be $5/gallon.

Tolls: Tolls are charged as a $15/day flat fee and are collected from the security deposit at the end of the rental period.

Driving tickets: Each driver is responsible for their own driving citation’s and driving tickets.

Parking tickets and red light cameras: The renter is fully responsible for any parking citations, and red light camera tickets during the rental period.

Towed vehicle: Any towing charges or damages incurred during the rental cycle will be deducted from the deposit and/or billed to the client.

The client can continue the rental after the charges are paid and the vehicle is released.

We have a 2 day minimum on weekends, and yes in the rental industry Friday is considered a weekend because the demand is considerably higher. However, we can offer a non guaranteed 1 day rental on weekends depending on availability.

We are a 24hr service, which makes it easy for us to accommodate you on your ever changing schedule and those last minute trips. We can deliver or pick up your rental at no cost within our allowed locations within the hours of 10am (EST) – 8pm (EST). For deliveries or pick ups outside our normal operating hours we charge a $50-$250 surcharge that varies on location and distance.

We pride ourselves in providing an exceptional experience to our clients that rent our vehicles. We offer airport delivery and or delivery to other locations. The fee will depend on the distance and will include a flatbed curbside/front door delivery option.

We advise our clients to allow us a 1 and a 1/2 hour window to make deliveries.

We currently use Turo as our booking platform and insurnance will be included with the rental.